GET OUR BLACK FRIDAY OFFERS !! UP TO 50% SALE

Shipping Policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on the destination City in the order. Payment for shipping will be collected with the purchase.

You can find the shipping rates for different cities in the below table:

City

Delivery Time

Shipping Cost

Cairo & Giza 3 - 4 Days 35 EGP
Alexandria 3 - 4 Days 45 EGP
Delta Cities 4 - 5 Days 55 EGP
Fayoum - Beni Suef - Menya - Assiout 5 - 7 Days 75 EGP
Sohag - Qena - Hurghada - Gouna 5 - 7 Days 95 EGP
Luxor - Aswan - Red Sea  5 - 7 Days 110 EGP

 

3. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.Our warehouse operates on Saturday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4. Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

5. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Tracking Notifications

Upon dispatch, customers will receive an email to notify the customer that the has been dispatched to the shipping company.After that, the shipping company will contact you to arrange the delivery of your order.

7. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service and explain the situation to the representative.

8. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 

10. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

11. Customer service

For all customer service enquiries, please phone us at +201018791296

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Browse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping

Estimate Shipping